Privacy Policy

Privacy statement

SHLA wants to protect the privacy of visitors to our website. Please read the following policy to understand how we use your personal data. We may change our privacy policy at any time, so please check it each time you visit our website

If you have any questions about this statement or your personal information, please contact us at

Information collection and use via email
To the extent permitted by law, we may monitor electronic communications for the purposes of ensuring compliance with our legal and regulatory obligations and internal policies.

Information collection and use through our website
You do not have to give us any personal information in order to use most of this website.

SHLA is the sole owner of the information collected on this website. We do not sell, share, or transfer this information, except as set out in this statement. We use your information to improve our marketing, for administration and to provide news and information.

The types of information we collect through our website are described below. By using our website you consent to the collection and use of any personal information in the manner described.

You will be automatically subscribed to resident engagement newsletters upon signing your tenancy agreement unless you indicate to us otherwise at the time of signing (for details please refer to the documents you signed when you signed your tenancy agreement). To unsubscribe, email or call us at


A cookie is a piece of data stored on a user's hard drive containing information about the user. The information below explains the cookies we use on our website and why we use them:

*examples*•Google Analytics cookies: we use these cookies to collect information about how visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has been to our website. We use the information to improve our website and enhance the experience of its visitors.
*examples*•ASP.Net cookie: we use this cookie to allow visitors to view the website without logging in as a registered user. Once you close your browser, the cookie is deactivated.

You can enable or disable cookies by modifying the settings in your browser. You can find out how to do this, and find more information on cookies, at:

IP addresses

We use IP addresses to analyse trends, administer the website, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


This website contains links to other websites. Please note that we are not responsible for the privacy practices of other websites. This privacy statement applies solely to information collected by this website.


We take all appropriate steps to protect your information both online and off-line. If you would like information on our security procedures please contact us.

Contact us

If you:

•would like to access the personal information we hold about you;
•believe that information we hold about you is incorrect; or
•have any questions in relation to the information concerning privacy and personal information;

then we ask that you contact us via email to and we will take reasonable steps to resolve those concerns as soon as practicable. In some cases we may not be able to give you access to personal information we hold regarding you if making such a disclosure if prevented by any applicable law or regulation.